Services

Market Research
Well-versed in the most sophisticated research tools, SimpsonScarborough customizes a mix of qualitative and quantitative research methods to explore your unique institutional challenges. On the qualitative side, we use tools such as online and in-person focus groups, in-depth interviews (IDIs), and online bulletin boards to gauge perceptions and attitudes, understand emotional drivers, and find common uses of language.

Our emphasis on quantitative analysis makes us unique among firms that specialize in brand strategy development for higher education. We use advanced research techniques such as multivariate analysis, segmentation analysis and discrete-choice modeling (DCM) exercises that mimic real-life “buying” scenarios. Surveys are conducted using telephone (CATI) and online data collection methods as appropriate.

Assessments
Drawing on our experience working with more than 1,000 colleges and universities, we conduct assessments of an institution’s operational and marketing activities and provide recommendations for aligning them with strategic goals. We offer four types of assessments:

  • Communications Assessments to identify areas of strength and weakness in communication efforts and suggest new or innovative strategies to implement
  • Marketing Operations Assessments to evaluate the effectiveness of marketing activities, organizational structure, and campus-wide integration
  • Recruitment/Enrollment Assessments to identify top-producing recruitment activities, suggest new tactics for improving enrollment, and evaluate departmental organization
  • Web Assessments to evaluate how well a site communicates the institutional brand, positions the institution against competitors, and provides expected ease of navigation for users

  • Strategy Development
    The real excitement begins when we combine all the information generated by the research and assessments and transform it into detailed strategic recommendations that have the ability to profoundly affect an institution’s marketing and operational strategies. Typical projects cover all areas of the institution, including marketing and communications, pricing, program development, alumni engagement, fund raising, image and identity, and recruitment and admissions. We develop positioning statements that determine the most distinctive attribute, program, or personality trait that truly differentiates an institution from its competitors and motivates prospective students to enroll, alumni to donate, and community leaders to support an institution. We also create BrandPrints™ that document the brand strategy and provide the positioning platform that guide an institution’s marketing activities and creative communications materials.

    Testimonials

    “SimpsonScarborough’s research continues to form a strong foundation for our brand implementation and marketing strategies.  Their work is the compass we check to make sure we are traveling in the right direction.”

    Janelle Vernon, Associate Vice President of Marketing and Communication
    Indiana Wesleyan University

    "SimpsonScarborough will satisfy your research and strategy requirements, but their support will last long after the work is done. They continue to use their network of influence in higher education to advocate for their clients and shine a light on their brands."

    Terry Flannery, Executive Director, University Communications and Marketing,
    American University